We appreciate the kind words you’ve shared regarding our service technician, Paulino. Mike – Thank you for taking the time to review our recent service in your garage. $150.00 for parts? $400.00 an hour seems high for labor. He was here for an hour and adjusted the springs and changed the 12 rollers. I have a new usual garage door service, Precision :) #SANTA CLARA SPRING CLEANING 2021 UPGRADE#So quiet too! This went from an emergency repair to a home upgrade in that one day. The new Lift Master is WiFi enabled, has an app so I can control it from my phone, and the LED lights really light up the garage. He gave me a few options on the work ranging from get it working, eeking out a bit more life in the current device, or upgrading to bright and shiny. Paul analyzed the problem and the condition of my door and the opener (old stuff). Paul was punctual, safe (mask, social distancing), and clean (I love when the place looks cleaner *after* someone does work at my house). They answered the phone and I was able to get a technician, Paul Brinkman, out to my house that day. I tried calling my usual garage door service, the ones that initially installed it 28 years ago! I couldn't get a response so tried Precision. The spring on my garage door broke on Saturday of the Labor Day Weekend (2021). At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
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